Flix2day Privacy Policy — User Information Protection
We take every user's privacy seriously. This page clearly explains how flix2day collects, uses, stores and protects your personal information.
By using the flix2day platform, you agree to the collection and use of information as described in this Privacy Policy. Please read this document in full before registering or using any of our services.
1. Information We Collect
Flix2day collects several categories of information from users to ensure the service operates reliably, securely and effectively. The information collected includes:
- Account information: Your full name, email address, phone number, date of birth and username provided during registration.
- Identity verification information: Identity documents such as a national ID or passport may be requested as part of the KYC (Know Your Customer) verification process for regulatory compliance.
- Payment information: Payment method details in Malaysian Ringgit (RM), including bank account numbers, e-wallet information or other methods used for deposits and withdrawals. Credit or debit card details are not stored directly by us — they are processed through approved payment providers.
- Device and browser information: Your IP address, device type, operating system, browser version, screen resolution and language settings are collected automatically when you access the platform.
- Usage data: Pages visited, session duration, in-platform actions, searches made and your betting or gaming history within your account.
- Cookies and tracking technologies: Data collected through cookies and similar technologies, as described in the cookies section below.
All information is collected on a lawful basis — whether to fulfil a contract (i.e. platform services), comply with legal obligations, or serve our legitimate interest in operating a safe platform.
2. How We Use Your Information
Information collected by flix2day is used for the following purposes, all of which are directly related to delivering and improving our platform services:
- Processes new account registrations and verifies user identity in accordance with compliance requirements.
- Enables access to all platform features, including Sports Betting, Live Casino and Virtual Sports.
- Processing deposit and withdrawal transactions in MYR securely and in a timely manner.
- Providing effective customer support when you contact us with enquiries or complaints.
- Sending you important account-related notifications such as transaction confirmations, security alerts, or policy updates.
- Detecting and preventing fraud, account misuse, or any suspicious activity to protect all users on the platform.
- Improving the user experience based on usage patterns and feedback received.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
We will not use your information for any purpose beyond those stated above without obtaining your consent first.
3. Cookies and Tracking Technologies
Flix2day uses cookies — small text files stored on your device — to keep the platform running smoothly and deliver a better experience. Here are the types of cookies we use:
- Session cookies: Required to maintain your login status during an active session. This cookie is deleted when you close your browser.
- Preference cookies: Saving preferences such as your chosen language and display format so you don't have to reconfigure them each time.
- Analytics cookies: Helps us understand overall platform usage patterns without identifying individual users.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain functions within the platform.
4. Sharing Information with Third Parties
Flix2day does not sell, rent or transfer users' personal information to third parties for marketing or commercial purposes without your explicit consent. However, we may share information in the following limited circumstances:
- Service providers: Third parties that support platform operations — such as payment providers, cloud services and technical support — are bound by strict confidentiality agreements.
- Legal requirements: When required by a court, regulatory body or authority with valid jurisdiction in Malaysia.
- Platform protection: In confirmed cases of fraud, money laundering, or serious security threats.
Every third-party service provider we engage is contractually obligated to protect your data and use it solely for the purposes specified.
5. Data Retention, Security & User Rights
Flix2day applies appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These include data encryption in transit and at rest, strict internal access controls and continuous system monitoring.
Your personal information is retained for as long as your account is active, or as long as necessary to fulfil the purpose of collection and meet our legal obligations. Once the data is no longer needed, it will be securely deleted or anonymised.
As a flix2day user, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: You may request that we correct any inaccurate or incomplete information in your account.
- Right to erasure: You may request the deletion of your account and personal information, subject to legal retention obligations that may require us to retain certain data for a specified period.
- Right to object: You may object to the processing of your information for specific purposes, such as marketing communications.
To exercise any of the rights above, please contact our support team at [email protected]. We will process your request within a reasonable timeframe and provide a clear response.
6. Policy Changes and How to Contact Us
Flix2day reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. Users will be notified of any significant changes via in-platform notifications or email to their registered address.
The latest version of this Privacy Policy is always available on this page, with a clear last-updated date. We encourage you to check back from time to time so you stay informed about how your information is managed. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
For any questions, concerns or requests related to your privacy and personal data protection, please reach out to us through the channels below. Our team is always on hand to assist you.
Email: [email protected]
Support is available 24 hours a day, 7 days a week. For general enquiries, visit our FAQ page us first.
Your Privacy is Our Priority
If you have any questions about how we handle your data, the flix2day support team is ready to help. You can also check the FAQ for quick answers.